United CEO Oscar Munoz said that passenger David Dao was “disruptive and belligerent” when he was told that he was going to be kicked off the plane after he bought a ticket and too his seat. But this newly released video shows Dao to be quite calm and reasonable given the circumstances. In the end, Dao was beaten senseless, his nose was broken, teeth were knocked out, and he suffered a concussion. United filled the empty seat with one of its employees.
